2d1n Privacy Policy
2d1n takes the privacy of every user on our platform seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use 2d1n's services in Malaysia. By registering or using this platform, you agree to the practices described in this document.
1. Information We Collect
When you register and use the 2d1n platform, we collect various types of information to ensure our service runs smoothly and securely. The information collected falls under the following categories:
- Account Information: Full name, active Malaysian phone number, email address, date of birth, and an encrypted password at the point of registration.
- Device & Browser Information: Device type, operating system, browser name and version, IP address, and unique device identifiers for security and fraud detection purposes.
- Payment Information: Transaction details in Malaysian Ringgit (RM), including the payment method used such as FPX or e-wallets, transaction amounts, and transaction history. Full bank card numbers are not stored on our servers.
- Cookies & Usage Data: We use cookies to store session settings, improve your navigation experience, and analyse platform usage patterns in aggregate.
- Interaction Data: Records of betting activity, game history, and customer support interactions for the purpose of service improvement.
2. How We Use Your Information
All information collected by 2d1n is used solely for legitimate purposes directly related to the operation of the platform. We do not use your data for any purpose not stated in this policy. The primary purposes for which your information is used are as follows:
- Processing account registration and verifying user identity in accordance with Malaysian legal requirements.
- Processing MYR deposits and withdrawals securely and promptly.
- Detecting and preventing fraud, money laundering, and platform abuse.
- Providing responsive customer support and resolving complaints efficiently.
- Sending important notifications related to your account, security, and policy updates.
- Refining the user experience based on aggregated, anonymised usage data analysis.
- Complying with applicable legal and regulatory obligations in Malaysia.
2d1n will not use your personal information for third-party marketing purposes without first obtaining your explicit consent.
3. Cookies & Tracking
The 2d1n platform uses cookies and similar tracking technologies to improve the functionality and performance of our website. Cookies are small text files stored on your device when you visit our platform. They help us identify your login session, save your language preferences and display settings, and ensure transaction security during active sessions. We use two types of cookies: session cookies, which are automatically deleted when you close your browser, and persistent cookies, which are stored for a set period to make future logins more convenient.
Beyond the essential cookies required for the platform to function, 2d1n also uses internal analytics cookies to understand how users interact with our platform. This data is processed in aggregate and is not linked to any individual's identity. You can control or block cookies through your browser settings, though doing so may affect the functionality of certain parts of the platform.
4. Data Storage, Security & Information Sharing
All personal information of 2d1n users is stored on servers protected with high-level encryption. We follow industry-standard security protocols, including encryption of data both in transit and at rest, to safeguard your sensitive information from unauthorised access. Access to user data is restricted to staff who require it to carry out their duties, and all access is logged for audit purposes.
Your personal information will be retained for as long as your account remains active, and for any period required by Malaysian law following account closure. Once the retention period ends, your data will be securely deleted or anonymised.
Regarding information sharing, 2d1n does not sell or rent your personal data to any third party for marketing purposes. However, we may share information in the following limited circumstances:
- To licensed and authorised payment processors to handle your MYR transactions.
- To Malaysian regulatory authorities or law enforcement agencies when required by law.
- To technical service providers bound by strict confidentiality agreements, who are only permitted to process data in accordance with our instructions.
In all cases of data sharing, 2d1n ensures that the receiving party upholds data protection standards equivalent to or higher than our own.
5. User Rights: Access, Correction & Deletion
As a 2d1n platform user, you have clear rights regarding your personal data. We respect these rights and provide straightforward channels for you to exercise them. Your key rights are as follows:
- Right to Access: You may request a copy of the personal information we hold about you at any time by contacting the 2d1n support team.
- Right to Rectification: If any of your personal information is inaccurate or out of date, you have the right to request that we correct it promptly. You may also update certain information directly through your account profile settings.
- Right to Deletion: You may request the deletion of your account and personal data, subject to applicable legal retention requirements. Deletion requests will be processed within 30 business days.
- Right to Object to Processing: You have the right to object to the use of your data for any discretionary purposes, such as analytics or promotional communications.
To exercise any of the rights above, please contact our support team by email at [email protected] or visit our FAQ page for further guidance. We will respond to all valid requests within a reasonable timeframe.
6. Policy Updates & How to Contact Us
2d1n reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or service improvements. Users will be notified of any material changes via in-platform notifications or their registered email at least seven days before the changes take effect. The effective date of the latest version will always be displayed at the top of this page.
Continued use of the 2d1n platform after any policy amendments are published will be considered acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please reach out to our team through the following channels:
- Support email: [email protected]
- Help page: FAQ
The 2d1n support team operates daily to ensure all privacy-related queries are handled promptly and professionally. We are committed to maintaining your trust in our platform at all times.
Your Privacy, Our Priority
Create your 2d1n account today and enjoy a safe, secure, and entertaining Sports Betting and Live Casino experience in Malaysia.